Refund policy

All sales and payments, related to bespoke or ready to ship items, are final and non-refundable. We do not accept refund, return or cancellation requests for completed payments and orders. 

As bespoke jewellery orders involve custom manufacturing, a non-refundable deposit is required to confirm bespoke jewellery orders, reserve the purchased gemstones, and start production. We follow the industry standard for such a non-refundable bespoke order deposit, which is 50% of the estimate quoted to the client. The payment of this non-refundable deposit constitutes an agreement by the client to complete the order and to pay the balance amount upon completion of manufacturing and before delivery. The total order amount and non-refundable deposit amount shall be agreed upon between us and the client before commencement of manufacturing via WhatsApp message, Instagram/Facebook direct message, text message or email. In the event that the total payment for the project is not completed, the non-refundable deposit, as well as the gems and/or jewellery that are part of the order, will need to be forfeited by the client.

Gemstones are not available loose - they are sold for setting with us in our jewellery designs. The cost of this bespoke jewellery is separate and additional to the cost of gemstones. The cost of setting our gems into jewellery starts at SGD 1500. 

Our products are meticulously handcrafted. Due to the nature of handmade craftsmanship, each item may exhibit minor variations. These are not defects but rather a testament to the individuality and artisanal quality of each piece. By purchasing our products, you acknowledge and accept that such variations are inherent in handcrafted items and do not constitute grounds for returns, exchanges, or refunds.

All our gemstones are natural, and as such, they may display inherent characteristics and differences including, but not limited to, inclusions, color variability, and slight variations. These natural features are part of what makes each gemstone unique and do not affect the overall quality or value of the piece. By purchasing our products, you acknowledge and accept that such variations are normal for natural gemstones and do not constitute grounds for returns, exchanges, or refunds.

Reporting Defects

If you think that there is a defect in a product after you receive delivery: any defects in the product must be reported within 3 days of delivery. Failure to report within this timeframe will disqualify your eligibility for a repair, replacement, or refund.

Examination and Repair/Replacement

Upon receiving a returned product, we will conduct a thorough examination to assess its condition. If we are satisfied that the product is defective and meets our return criteria, we will, at our discretion:

Repair the item according to our company’s quality standards, or

Replace the item with an item of the same design and gemstones, provided the item was returned due to a defect.

Refunds for Defective Items

If a defective item cannot be repaired or replaced with an item of the same design and gemstones, we will issue a full refund. The refund will typically be processed back to your original mode of payment as soon as possible after the examination and approval of the return.

Return Shipping Costs for Defective Product Claims

The cost of return transportation for any item you wish to return due to a defect is your responsibility. We recommend using a tracked and insured service to ensure the safe return of the product.